Frequently Asked Questions
Welcome to our comprehensive FAQ page. Here you'll find answers to the most commonly asked questions about embroidery digitizing, vector art conversion, and custom patches services. If you don't find your answer here, feel free to contact us directly.
Embroidery Digitizing
What is embroidery digitizing?
Embroidery digitizing is the process of converting artwork, logos, or images into a digital embroidery file format that embroidery machines can read. This file contains specific instructions for stitch types, paths, colors, and sequence.
How long does digitizing take?
Our typical turnaround time is 24 hours for standard orders. Complex designs may take longer, and rush services are available upon request for urgent needs.
Do I need to be an artist to get designs digitized?
No, you don't need to be an artist. We can work with any artwork you provide - whether it's a rough sketch, a logo, or a professional design. Our digitizers will optimize it for embroidery.
What file formats do you support for embroidery?
We work with all major embroidery formats including DST (universal), PES (Brother/Babylock), EXP (Bernina), JEF (Janome), HUS (Husqvarna), and many more. For source artwork, we accept JPG, PNG, PDF, AI, EPS, and other standard image formats.
Is embroidery digitizing hard to learn?
The difficulty depends on the complexity of designs you want to create and your dedication to learning. With proper instruction and practice, anyone can learn basic digitizing. However, professional-quality digitizing requires experience and technical knowledge, which is why many businesses prefer outsourcing to experts.
How much does embroidery digitizing cost?
Pricing depends on design complexity, stitch count, and size. Simple logos start at competitive rates, while complex designs cost more. Contact us for a free quote based on your specific artwork.
What are underlay stitches?
Underlay stitches are foundation stitches placed beneath the main design. They stabilize the fabric, prevent distortion, and ensure the top stitches sit properly. Professional digitizers strategically place underlays for optimal results.
Can you digitize small letters?
Yes, we specialize in small lettering digitization. Small text requires special techniques to ensure clarity and readability. Our experienced digitizers optimize stitch density and direction for crisp, professional results.
Vector Art Conversion
What is vector art and why is it needed?
Vector art is scalable graphics based on mathematical calculations rather than pixels. It can be resized to any dimension without losing quality, making it essential for logos, signs, professional printing, and embroidery preparation.
What vector file formats do you provide?
We deliver vector files in multiple formats including EPS, AI (Adobe Illustrator), SVG, PDF, and CDR. Unless specified otherwise, files are typically provided as EPS for maximum compatibility.
How much does vector conversion cost?
Simple images start at $10, while complex designs with multiple colors and details cost more. We provide free quotes within 1 hour based on your specific image.
Is vector conversion done manually or automatically?
All our vector conversions are done manually by skilled artists. We never use automatic online converters, ensuring the highest quality, clean paths, and precise results that automated tools cannot achieve.
Can you convert any image to vector?
Yes, we can convert any image type including JPEG, PNG, TIFF, GIF, and RAW files. However, the quality of the source image affects the final result. Higher resolution source images produce better vector conversions.
What's the difference between single color and multi-color vectors?
Single-color vectors use one color and are simpler and more affordable. Multi-color vectors preserve the color complexity of the original design but may lose some fine details in the conversion process. We can optimize designs based on your intended use.
Custom Patches
What types of patches do you offer?
We offer embroidered patches, chenille patches (soft, fuzzy texture), PVC patches (durable rubber-like), and woven patches (fine detail). Each type has unique characteristics suitable for different applications.
What backing options are available?
We offer iron-on backing (heat-activated adhesive), sew-on backing (traditional stitching), Velcro backing (removable), adhesive backing (peel-and-stick), and plastic backing. Choose based on your application method and fabric type.
Can I wash patches with iron-on backing?
Yes, iron-on patches are very strong and can be machine washed. However, adhesive backing patches should not be machine washed as the glue may deteriorate.
Will patch edges fray?
No, we use merrowed edges or laser-cut finishing to prevent fraying. Merrowed edges have a tight overlock stitch around the perimeter, while laser-cut edges seal the fabric with heat.
Is there a minimum order quantity?
No, we have no minimum order requirements. You can order any quantity you need, from a single patch to thousands. However, larger quantities receive bulk discounts.
How many colors can I use in my patch design?
You can use up to 9 colors in your custom patch design at no additional cost. Additional colors may incur extra charges depending on complexity.
What's the difference between embroidered and woven patches?
Embroidered patches use thick embroidery thread for a three-dimensional, textured look. Woven patches use thinner threads woven together, creating flatter patches with finer, more intricate details ideal for small text and complex designs.
When should I choose chenille patches?
Chenille patches are perfect for larger designs where you want a soft, plush, premium look. They're popular for varsity jackets, letterman jackets, and decorative applications. For smaller details within chenille patches, we combine chenille with standard embroidery.
General Service Questions
How do I place an order?
Contact us through our website, email, or phone with your design or artwork. We'll provide a free quote and timeline. Once approved, we'll begin working on your project immediately.
Do you offer revisions?
Yes, we offer revisions to ensure you're completely satisfied with the final product. We'll work with you until the design meets your expectations.
Do you provide samples before production?
Yes, we provide digital mockups and proofs before finalizing any design. For patches, we can create physical samples upon request to ensure quality meets your standards.
What payment methods do you accept?
We accept various payment methods including credit cards, PayPal, bank transfers, and other secure payment options. Details are provided when you place your order.
Do you ship internationally?
Yes, we serve customers worldwide. Digital files are delivered electronically, and physical patches can be shipped internationally. Shipping times vary by location.
What if I'm not satisfied with the work?
Customer satisfaction is our priority. If you're not satisfied, we'll work with you to make it right through revisions or other solutions. Please refer to our refund policy for detailed information.