SERVICE LEVEL AGREEMENT (SLA)
Effective Date
Jan 01, 2025
1. Response Times
• Emails answered within 30 to 40 minutes.
• Revisions delivered in 30 to 40 minutes.
2. Delivery Times
• Digitizing/vector: typically 3–4 hours.
• Development projects: as per project timeline.
3. Client Responsibilities
• Provide correct files and instructions.
• Respond to revision requests within 5 business days.
4. Confidentiality
We keep client data and designs strictly confidential.
5. Termination
Either party may terminate with written notice. Refunds per Refund Policy.